Delivery and Returns Policy

These Delivery and Returns Policy terms ("Policy") apply to all distance sales contracts concluded through the website operated under the My Tiny Garden brand by STARTUP CREATIVE TEKNOLOJİ VE DANIŞMANLIK LİMİTED ŞİRKETİ. This Policy has been prepared in accordance with applicable international e-commerce standards, EU Consumer Rights Directive 2011/83/EU, and relevant consumer protection legislation applicable to the customer's country of residence.

We strongly recommend that you read this Policy carefully before completing your order. By confirming your order, you acknowledge that you have read and accepted the terms set out below.

1. Seller Information

Company Name: STARTUP CREATIVE TEKNOLOJİ VE DANIŞMANLIK LİMİTED ŞİRKETİ
Brand: My Tiny Garden
Address: Eğitim Mah. Poyraz Sok. No:1/68, Kadıköy, İstanbul, Türkiye
E-mail: info@mytinygarden.com

2. Shipping and Delivery

2.1 Order Processing and Dispatch

Your order will be processed once payment has been successfully received. Products are prepared for dispatch — subject to stock availability and the time at which the order is placed — and shipped via our contracted carrier partners. You will receive order status notifications at the e-mail address provided during registration.

2.2 Delivery Timeframes

Estimated delivery times vary depending on the destination address, the shipping option selected, and the customs procedures of the destination country. Indicative delivery timeframes are displayed at the checkout and payment screens. These estimates are provided for information purposes only and do not constitute a guarantee; exceptional circumstances, customs delays, or issues attributable to the carrier may affect the actual delivery time.

2.3 International Shipping

My Tiny Garden ships worldwide from Türkiye, including to European Union member states, the United Kingdom, Gulf Cooperation Council countries, and the United States of America. For international orders, customs duties, import taxes, and any applicable local charges at the destination country may be levied in accordance with local legislation and are the sole responsibility of the recipient. My Tiny Garden cannot be held liable for such additional costs or delays caused by customs clearance processes.

2.4 Shipping Fees and Free Shipping Threshold

Applicable shipping fees vary depending on the destination country and the shipping option selected. The current shipping fee and the minimum order value required to qualify for free shipping are clearly displayed in the shopping cart and at the checkout screen at the time of ordering. Fees and thresholds are subject to change without prior notice; the amounts shown at the time your order is confirmed shall apply.

2.5 Packaging

All orders are carefully packaged to ensure products are protected during transit. My Tiny Garden offers complimentary gift wrapping and a personalised message card with every order, at no additional charge. You may request gift wrapping or include a personal message by entering your details in the relevant field during checkout.

3. Inspection on Delivery — Damage and Missing Items

We recommend that you inspect the parcel carefully in the presence of the delivery courier upon receipt. If you notice any visible external damage such as crushing, moisture, or deformation, you are entitled to note the damage on the delivery receipt before accepting the parcel, or to refuse acceptance and have the situation recorded in a formal note.

If you discover damaged, missing, or incorrect items after delivery, you must contact us within 3 (three) business days of the delivery date by e-mailing info@mytinygarden.com, including photographs of the affected product(s) and your order number. Claims submitted after this period may not be accepted.

4. Right of Withdrawal (Right to Cancel)

4.1 Scope of the Right of Withdrawal

In accordance with the EU Consumer Rights Directive 2011/83/EU and equivalent consumer protection legislation applicable in your country of residence, customers acting as consumers have the right to withdraw from the contract without giving any reason and without incurring any penalty, within 14 (fourteen) days of the date on which you, or a third party indicated by you (other than the carrier), take physical possession of the goods.

4.2 Conditions for Exercising the Right of Withdrawal

To validly exercise your right of withdrawal, the following conditions must be met:

The product must be unopened and unused.
The original packaging, labels, and all accessories must be intact and undamaged.
A written withdrawal notice must be sent to info@mytinygarden.com before the expiry of the 14-day period.

4.3 How to Submit a Withdrawal Notice

To exercise your right of withdrawal, please send an e-mail to info@mytinygarden.com containing the following information:

Your full name
Your order number
The product(s) you wish to return
The date on which you received the product
A clear statement of withdrawal (e.g. "I hereby withdraw from the contract for the purchase of the following goods")

Upon receipt of your notice, we will send you a confirmation e-mail with instructions on how to proceed with the return.

5. Returns Process and Conditions

5.1 Returning the Product

Once your withdrawal notice has been accepted, you must return the product to the address indicated in our confirmation e-mail, in its original and undamaged packaging. Please retain the tracking number provided by the carrier and forward it to info@mytinygarden.com so that we can monitor the return shipment.

5.2 Product Inspection

Upon receipt of the returned product, we will assess whether it meets the conditions set out in this Policy (unopened, unused, in original packaging). Products that do not satisfy these conditions may be refused; in such cases, the product will be returned to you and no refund will be issued.

6. Exchange Requests

You may request an exchange if you receive an incorrect, defective, or damaged product. Exchange requests must be submitted within 3 (three) business days of the delivery date by e-mailing info@mytinygarden.com with photographs of the product and your order details. Acceptance of an exchange request is subject to product inspection and stock availability. If the requested replacement item is out of stock, you will be offered a full refund instead.

7. Refund Method and Timeframe

Following the exercise of the right of withdrawal or the acceptance of a return request, the refund will be processed within 14 (fourteen) days of the date on which we receive the returned product and confirm that it meets the return conditions. Refunds will be issued using the same payment method used at checkout (credit card, debit card, etc.); refunds will not be made to a different payment method. Please note that the time for the refund to appear in your account may vary depending on your card issuer or bank.

8. Cost of Return Shipping

For returns made under the right of withdrawal, the cost of return shipping is borne by the customer, unless the product is defective, damaged, or incorrectly dispatched. Where the product is faulty, damaged, or sent in error, My Tiny Garden will cover the cost of return shipping. Where the customer is responsible for return shipping costs, the choice of carrier is the customer's; however, the customer is responsible for ensuring the product is returned safely and in good condition.

9. Exceptions to the Right of Withdrawal and Returns

In accordance with Article 16 of the EU Consumer Rights Directive 2011/83/EU and equivalent national implementing legislation, the right of withdrawal and the right to return do not apply in the following circumstances:

Products whose packaging has been opened after delivery and which, by their nature, are not suitable for return on health or hygiene grounds.
Products that have been used or partially consumed after delivery.
Products that have been made to the customer's specifications or clearly personalised in accordance with the customer's explicit request.
Requests submitted after the expiry of the 14-day withdrawal period.
Digital content or services where delivery has commenced with the customer's prior express consent (where applicable).

The above exceptions apply only to customers acting in the capacity of consumers. Customers purchasing for commercial or business purposes may not benefit from the statutory right of withdrawal under consumer protection legislation.

10. Dispute Resolution

If you are a consumer resident in the European Union or the United Kingdom, you have the right to refer any unresolved dispute to an alternative dispute resolution (ADR) body or to use the European Commission's Online Dispute Resolution (ODR) platform, accessible at https://ec.europa.eu/consumers/odr. Nothing in this Policy affects your statutory rights under the applicable consumer protection legislation of your country of residence. You may also seek redress through the competent courts of your country of habitual residence.

11. Contact

For any questions or requests relating to delivery, returns, exchanges, or the right of withdrawal, please contact us through the following channel:

Brand: My Tiny Garden
Company Name: STARTUP CREATIVE TEKNOLOJİ VE DANIŞMANLIK LİMİTED ŞİRKETİ
Address: Eğitim Mah. Poyraz Sok. No:1/68, Kadıköy, İstanbul, Türkiye
E-mail: info@mytinygarden.com

Including your order number and relevant product details in your message will help us resolve your request as quickly as possible.

Last updated: 2026